TERMS AND CONDITIONS
Ordering:
To place an order please message us at inflightdining@casiacateringlimited.com and allow us time to reply with a confirmation. You may also make a request for services through your chosen FBO or broker.
Delivery
Delivery and screening to standards required by Dept for Transport UK will be completed and where possible delivery will be made directly to aircraft.
Food & Produce:
Please be aware all inflight supplies are subject to availability and what is in season. It is your responsibility to inform us well in advance of any dietary requirements or allergies. While we make every effort to accommodate such requirements, this may not always be possible. Pricing may also vary. It is also your responsibility to inform us of any food allergies or intolerance well in advance. Our platters are not prepared in an allergen-free environment. While we may be able to label items containing possible allergens ahead of time on request, there is a risk of cross-contamination. Anyone with a severe food allergy should refrain from consuming our products.
Legal:
We are a limited company and are fully registered with the local Belfast City Council and have been awarded 5 stars in our food hygiene rating 2023. Our team have met current food safety & hygiene requirements.
Cancellations/Payment:
Account holders will be invoiced either directly or via FBO as preferred and payable within 30 days. Payment methods available are BACS, secure credit card link or card in person.
Non account holders will be required to pay in full on receipt of catering or sooner. Cash is not accepted. We reserve the right to at least cover our expenses in the event of any cancellation, amendment or postponement. For large orders a prepayment may be requested, which will be non refundable.